Refund policy
REFUND & RETURNS POLICY
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All Products Are Made to Order
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Every ARTBREATHE! product is made to order. For custom and semi-custom pieces, significant creative work is invested before production begins. Please read this policy carefully before placing your order.
No Returns on Change of Mind
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Because all products are custom-made or personalised, we are unable to accept returns or offer refunds for:
• Change of mind
• Incorrect orders placed by the customer (wrong size, colour, or artwork selected)
• Dissatisfaction with a design that was approved by the customer prior to production
No Cancellations After Design Approval
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For Semi-Custom, Custom Art, and Custom Picture Pieces — once you have approved your design draft, your order is confirmed and non-cancellable. Production is submitted immediately after approval and cannot be reversed.
If you need to cancel before approving your design, please contact us immediately at artbreathe@yahoo.com or via WhatsApp. We will do our best to accommodate if the design process has not yet begun.
Text Is Final at Checkout
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For all custom and semi-custom orders, the text you submit at the time of ordering is final. Revisions to wording or text content are not offered at the design draft stage. Please review all text carefully before completing your purchase.
Design Revisions
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• Semi-Custom Pieces: 1 review round to confirm the design looks correct. No design or text changes are permitted.
• Custom Art Pieces & Custom Picture Pieces: Up to 2 rounds of revisions on design elements only (layout, colours, visual style). Text submitted at checkout cannot be revised.
• Revision feedback will be responded to within 24–48 hours.
Damaged or Defective Items
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We take great pride in the quality of every piece. If your order arrives damaged or with a manufacturing defect, we will offer:
• A free replacement, or
• A full refund
To make a claim, please contact us at artbreathe@yahoo.com within 30 days of delivery and include:
• A clear photo of the damage or defect
• A photo of the packaging label (barcode)
• Your order number
We will review and resolve your claim as quickly as possible.
Cases Not Eligible for Refund or Replacement
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We are unable to offer refunds or replacements for:
• Wrong size, colour, or design selected at the time of ordering
• Change of mind after delivery
• Dissatisfaction with an approved design
• Minor print placement variations within standard production tolerances
European Union — 14 Day Cooling Off Period
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If you are located in the European Union, please note that under EU consumer law you ordinarily have the right to cancel or return an order within 14 days without justification. However, this right does not apply to goods that are clearly personalised or made to order. As all ARTBREATHE! products are custom-made specifically for each customer, they are exempt from the EU 14-day cooling off period under Article 16(c) of the Consumer Rights Directive.
If you have any questions about your rights as an EU customer, please contact us at artbreathe@yahoo.com and we will be happy to assist.
Contact Us
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Email: artbreathe@yahoo.com